At Neca’s Hair Lounge, our ponytail styling service begins with straightening your natural hair. To achieve the best results, clients must arrive with hair that is completely free of products, including oils, moisturisers, and leave-in conditioners. Hair must be freshly washed within 1–2 days prior to the appointment.
Clients reusing bundles must ensure they are thoroughly cleansed and properly brushed out before their service.

To maintain a calm and professional environment, no additional guests or plus-ones are permitted at appointments.

A non-refundable £20 deposit is required to secure all appointments. This deposit will be deducted from your total service cost, with the remaining balance payable in cash on the day of your appointment.
If payment is made via bank transfer, a £5 transfer fee will apply.
Please note: no deposit means no appointment will be scheduled.

Appointment slots are released weekly every Friday at 10:00 AM and are available on a first-come, first-served basis.
Appointments may be rescheduled up to 48 hours before the original appointment time. Rescheduling with less than 48 hours’ notice will require a new deposit.

Out-of-hours appointments booked before 12:00 PM or from 5:00 PM onwards incur an additional £20 fee.
Appointments scheduled on Sundays and Mondays incur an additional £30 fee.

Emergency appointments booked less than 24 hours in advance incur a £30 fee.
Booking a time slot not listed on the availability schedule also incurs a £30 fee.

Appointments booked on the following dates incur an additional £20 fee:

• 23rd, 24th, 29th, 30th, 31st December

• 2nd & 3rd January

• Good Friday & Easter

Clients arriving up to 10 minutes late will incur a £10 fee.
Arrivals up to 20 minutes late will incur a £20 fee.
Clients arriving more than 20 minutes late will have their appointment cancelled.